Returns & Refunds

At Hispan Mode, we want you to love your purchase. If you are not completely satisfied, we offer a hassle-free return and refund process. Please review our policy below.

1. Return Eligibility

You may return an item within 30 days of receiving your order if it meets the following conditions:

• The item is unused, unwashed, and in its original condition with all tags and packaging intact.
• The item is not a final sale, clearance, or custom-made product.
• Proof of purchase (order confirmation or receipt) is required.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support at [email protected] with your order number, reason for return, and photos (if applicable).
2. Our team will provide return instructions, including the return address.
3. Ship the item back using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-10 business days to your original payment method.
• Shipping fees are non-refundable, except in cases of incorrect or damaged items.

4. Exchanges

• If you received a defective or incorrect item, we will provide a free replacement or a full refund.
• Contact us at [email protected] within 7 days of receiving your order with photos of the issue.

5. Non-Returnable Items

The following items are not eligible for returns:

• Final sale, clearance, or custom-made items
• Used or damaged items (unless they arrived damaged)
• Gift cards

6. Late or Missing Refunds

• If you haven’t received your refund within 10 business days, first check with your bank or payment provider.
• If the issue persists, please contact us at [email protected] for assistance.

For any return or refund inquiries, feel free to reach out to our support team. We’re here to help!